O&M Supervisor, NOC - H/F

L'entreprise

Nous sommes une entreprise spécialisée dans le domaine de la Gestion des Ressources Humaines (GRH). Nous offrons des solutions optimisées dans le recrutement, la mise à disposition de personnel (local et expatrié), le Conseil RH, la Formation, ainsi que l'externalisation de la paie (payroll). Nous opérons sur toute l'étendue de l'Afrique Centrale. La Sodeico Manpower est également membre d'un Consortium International qui fournit de l'expertise technique et de la gestion de projets intégrés financés par des bailleurs de fonds, tels que l'Union Européenne (UE), la Banque Mondiale (WB) et la Banque Africaine de Développement (BAD). La SODEICO Manpower est votre partenaire de performance. Nous vous accompagnons avec un service de qualité, ce qui vous permet désormais de vous focaliser sur votre cœur de métier, pour une meilleure productivité.

Le poste

Role and Responsibilities

·       Ensures that escalations are closed within client’s specifications or SLA.

·       Creates network performance reports and analysis e.g daily, weekly, monthly and share with client or internally.

·       Suggests improvements areas based on that report and shares with the O&M Manager and the O&M Supervisors.

·       Analyzes team & regional performance based on emergencies and reports to the O&M Supervisors and the O&M Manager.

·       Updates i-TSM daily.

·       Ensures all critical sites alarms are patched and should never missed any sort of escalation of critical sites.

·       Ensures all outage reports RCA is 100% correct.

·       Follows up on emergencies on the network and escalates them based on site importance (e.g. hub sites, backbones and collocated sites etc) as per escalation matrix, until resolution.   

·       Reports emergencies and incidents of violation of SLAs and supports the O&M Manager in communication with client.

·       Handles client’s communication e.g. alarms pending for a specific hours, false alarms etc.

·       Provides leadership, technical expertise and management of the NOC operation and staff.

·       Schedules duties hours and timetable of his staff, to have 24/7 network surveillance, as per contract.

·       Ensures that every reasonably effort is made to restore service in an event of an outage within SLA time frame.

·       Prepares SLA reports by giving feedbacks on outage, root cause and supports the O&M Manager for communication with the client e.g. SLA violation, penalties etc.

·       Manages and controls NOC staff for their performance monitoring and career development.

·       Coordinates with the client’s representatives and other sections and proposes changes in procedures, as required, to accomplish tasks in the most efficient and cost effective manner.

·       Evaluates existing processes, systems, and potential improvements complying with maintenance requirements and personnel safety.

·       Ensures assigned employees receive required training and possess/maintain appropriate qualifications, certifications, and licenses.

·       Communicates about networking issues effectively and in comprehensible manner both to clients and employees.

 

IMS Role and Responsibilities

·       Reports any hazards or risks in addition to Accidents/Incident to QHSE department.

·       Be aware of and complies to i engineering’s IMS Policy.

·       Abides by i engineering’s Local Legal and Client Requirements.

·       Attends and engages in IMS Awareness Sessions.

Profil recherché

YOUR FILE

- We invite you to post your detailed CV in French with imperative mention of the job title in the subject of your application «O&M Supervisor, NOC». Please, you may directly apply on our website www.sodeico.org  (fill in the form and submit your resume) in Word format (any other format will not be accepted) before  May 7, 2025.

- Unemployed postulants are requested to bring a jobseeker card issued by the ONEM.

- Only successful candidates will be called.

-  Female application are strongly encouraged!

 

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Document(s) :

  • Curriculum Vitæ

Candidature facile