CREDIT COLLECTOR - H/F
L'entreprise
Key Responsibilities:
- Debt Collection:
Contact customers via phone, email, or letters to collect overdue payments.
Negotiate payment arrangements or settlements with customers who are unable to pay in full.
Discuss and agree on payment terms and deadlines with customers to resolve debts efficiently.
Follow up regularly with customers to ensure they adhere to agreed payment schedules.
2. Account Management:
Maintain accurate records of all communication with customers, including payment promises and agreements.
Update account statuses in the company’s financial system.
Identify overdue accounts and prioritize them based on payment age and account status.
Monitor payments and ensure they are received in a timely manner.
3. Customer Communication:
Build and maintain good relationships with customers to facilitate payment collections.
Handle customer queries regarding debts, invoices, and payment terms.
Resolve disputes and payment issues through negotiation, ensuring that customer concerns are addressed.
4. Negotiation and Payment Solutions:
Work with customers to agree on payment plans, offering flexible payment terms where appropriate.
Help customers find solutions to settle debts (e.g., partial payments, extended deadlines).
Inform customers of the consequences of non-payment (such as credit reporting, legal action) in a professional manner.
5. Legal and Compliance:
Ensure all debt collection processes comply with legal and regulatory standards, including consumer protection and data privacy laws.
Escalate cases of unpaid debts to senior management or the legal department when necessary.
Follow company procedures for escalating accounts to collection agencies or taking legal action.
6. Reporting:
Prepare regular reports on collection activities, including progress on outstanding debts, amounts recovered, and issues with specific accounts.
Report on any risks or problematic accounts to management.
Provide feedback on collection strategies and suggest improvements to increase recovery rates.
7. Team Collaboration:
Work with the finance and accounting teams to ensure accurate records of payments and outstanding debts.
Collaborate with customer service teams to address any concerns or disputes that might prevent payment.
8. Debt Recovery Strategy:
Assist in developing and implementing effective strategies for collecting overdue payments.
Identify common reasons for non-payment and suggest preventative measures.
Assist in improving collection procedures to reduce outstanding debt.
Skills and Qualifications:
- Education: A high school diploma is typically required, although a degree in finance, accounting, or business may be preferred.
- Experience: Previous experience in debt collection, customer service, or finance is beneficial.
- Skills:
Strong communication and negotiation skills to handle difficult conversations and reach agreements.
Persuasive and confident when dealing with customers.
Problem-solving skills to find practical solutions for customers who are behind on payments.
Attention to detail to accurately record customer communications and payment statuses.
Good organizational skills to manage multiple accounts and payment schedules.
Basic knowledge of finance and accounting systems (e.g., QuickBooks, SAP).
Familiarity with debt collection laws and regulations is important.
Personal Traits:
- Ability to remain calm and professional in challenging situations.
- Persistence and resilience in following up on overdue debts.
- Assertiveness to push for payment while maintaining positive customer relationships.
- Ability to handle sensitive customer information with confidentiality and professionalism
We invite you to post your detailed CV in French with imperative mention of the job title in the subject of your application « CREDIT COLLECTOR ». Please, you may directly apply on our website www.sodeico.org (fill in the form and submit your resume) in Word format (any other format will not be accepted) before MAY 9, 2025.
- Unemployed postulants are requested to bring a jobseeker card issued by the ONEM.
- Only successful candidates will be called.
- Female application are strongly encouraged!
Le poste
Reporting:
Prepare regular reports on collection activities, including progress on outstanding debts, amounts recovered, and issues with specific accounts.
Report on any risks or problematic accounts to management.
Provide feedback on collection strategies and suggest improvements to increase recovery rates.
Team Collaboration:
Work with the finance and accounting teams to ensure accurate records of payments and outstanding debts.
Collaborate with customer service teams to address any concerns or disputes that might prevent payment.
Debt Recovery Strategy:
Assist in developing and implementing effective strategies for collecting overdue payments.
Identify common reasons for non-payment and suggest preventative measures.
Assist in improving collection procedures to reduce outstanding debt.
Skills and Qualifications:
- Education: A high school diploma is typically required, although a degree in finance, accounting, or business may be preferred.
- Experience: Previous experience in debt collection, customer service, or finance is beneficial.
- Skills:
Strong communication and negotiation skills to handle difficult conversations and reach agreements.
Persuasive and confident when dealing with customers.
Problem-solving skills to find practical solutions for customers who are behind on payments.
Attention to detail to accurately record customer communications and payment statuses.
Good organizational skills to manage multiple accounts and payment schedules.
Basic knowledge of finance and accounting systems (e.g., QuickBooks, SAP).
Familiarity with debt collection laws and regulations is important.
Personal Traits:
- Ability to remain calm and professional in challenging situations.
- Persistence and resilience in following up on overdue debts.
- Assertiveness to push for payment while maintaining positive customer relationships.
- Ability to handle sensitive customer information with confidentiality and professionalism
We invite you to post your detailed CV in French with imperative mention of the job title in the subject of your application « CREDIT COLLECTOR ». Please, you may directly apply on our website www.sodeico.org (fill in the form and submit your resume) in Word format (any other format will not be accepted) before MAY 9, 2025.
- Unemployed postulants are requested to bring a jobseeker card issued by the ONEM.
- Only successful candidates will be called.
- Female application are strongly encouraged!
Profil recherché
Key Responsibilities:
- Debt Collection:
Contact customers via phone, email, or letters to collect overdue payments.
Negotiate payment arrangements or settlements with customers who are unable to pay in full.
Discuss and agree on payment terms and deadlines with customers to resolve debts efficiently.
Follow up regularly with customers to ensure they adhere to agreed payment schedules.
- Account Management:
Maintain accurate records of all communication with customers, including payment promises and agreements.
Update account statuses in the company’s financial system.
Identify overdue accounts and prioritize them based on payment age and account status.
Monitor payments and ensure they are received in a timely manner.
- Customer Communication:
Build and maintain good relationships with customers to facilitate payment collections.
Handle customer queries regarding debts, invoices, and payment terms.
Resolve disputes and payment issues through negotiation, ensuring that customer concerns are addressed.
- Negotiation and Payment Solutions:
Work with customers to agree on payment plans, offering flexible payment terms where appropriate.
Help customers find solutions to settle debts (e.g., partial payments, extended deadlines).
Inform customers of the consequences of non-payment (such as credit reporting, legal action) in a professional manner.
- Legal and Compliance:
Ensure all debt collection processes comply with legal and regulatory standards, including consumer protection and data privacy laws.
Escalate cases of unpaid debts to senior management or the legal department when necessary.
Follow company procedures for escalating accounts to collection agencies or taking legal action.
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