PRODUCT & SERVICE SPECIALIST - H/F
L'entreprise
Nous sommes une entreprise spécialisée dans le domaine de la Gestion des Ressources Humaines (GRH). Nous offrons des solutions optimisées dans le recrutement, la mise à disposition de personnel (local et expatrié), le Conseil RH, la Formation, ainsi que l'externalisation de la paie (payroll). Nous opérons sur toute l'étendue de l'Afrique Centrale. La Sodeico Manpower est également membre d'un Consortium International qui fournit de l'expertise technique et de la gestion de projets intégrés financés par des bailleurs de fonds, tels que l'Union Européenne (UE), la Banque Mondiale (WB) et la Banque Africaine de Développement (BAD). La SODEICO Manpower est votre partenaire de performance. Nous vous accompagnons avec un service de qualité, ce qui vous permet désormais de vous focaliser sur votre cœur de métier, pour une meilleure productivité.
Le poste
Job Purpose:
The Product and Solutions Specialist –Mobile is responsible for the end-to-end management and commercialization of mobile solutions tailored to the needs of enterprise customers within the Vodacom Business Unit (VBU). This role ensures the development, positioning, and continuous improvement of mobile product offerings to drive revenue growth, customer satisfaction, and competitive differentiation. The specialist acts as the subject matter expert on enterprise mobile solutions, supporting go-to-market execution, sales enablement and cross-functional collaboration with technical, marketing, and commercial teams to deliver compelling value propositions and customized client solutions.
The role includes maximizing profitability from existing mobile offerings while also supporting the development of innovative new solutions tailored to VBU clients. The role requires leveraging existing product ideas and generating new concepts based on market insights, customer feedback, and a deep understanding of the telecom and B2B landscape.
The incumbent must demonstrate a strong blend of commercial acumen and technical knowledge, possess a strategic vision, and can translate that vision into actionable, revenue-generating products. A key aspect of the role is staying close to the market — understanding customer pain points and identifying opportunities for growth through innovative fixed connectivity solutions.
This role involves cross-functional collaboration, working closely with technical teams to define product release requirements and timelines.
Key Responsibilities:
- Identify new mobile product opportunities based on market trends, customer needs, and technology evolution.
- Define mobile product features, pricing, and positioning aligned with enterprise customer requirements and go-to-market strategies.
- Conduct market and competitor analysis to identify trends, opportunities, and pricing strategies.
- Contribute to GTM strategy and planning for mobile products, including launch readiness, internal training, and campaign input.
- Work with marketing and commercial teams to develop product collateral, sales kits, and value proposition messaging.
- Support sales teams in designing tailored mobile solutions for enterprise clients.
- Collaborate with pre-sales to develop technical solutions that align with customer specifications.
- Support the training manager by providing training content on fixed product offerings, capabilities, and use cases.
- Monitor competitor offerings, pricing trends in GSM/Mobile.
- Provide regular insights to inform product strategy and maintain competitive positioning.
- Monitor Mobile product KPIs (usage, adoption, revenue, churn) and propose improvements.
- Gather insights from Sales and CVM teams to refine and enhance mobile offerings.
- Ensure product documents (features, SLAs, FAQs) are kept up to date.
- Participate in customer feedback analysis and incorporate findings into product enhancements.
- Collaborate with Sales, Technology, CVM, and Finance to ensure delivery of product value.
- Support promotional campaigns and customer training on mobile products.
Core Competencies & Experience:
- 2–3 years of experience in product development and management
- Experience in telecom operations, including GSM and mobile technologies, as well as in B2B commercial environments or technical sales, is a strong advantage.
- Strong understanding of mobile telecom technologies: GSM, 3G, 4G/LTE, APNs, mobile VPN, and mobile broadband solutions.
- Experience in managing the full product lifecycle from concept, business case development, design, launch, and ongoing improvement.
- Customer-oriented mindset with a focus on delivering value and solving business problems.
- Understanding of pricing models, profitability metrics, and revenue drivers for B2B fixed products.
- Ability to communicate complex technical solutions in simple business-oriented terms.
- Skilled in creating and delivering sales collateral, product documentation, and executive presentations.
- A Team player with strong interpersonal and stakeholder engagement skills.
- Familiarity with Agile and/or waterfall methodologies for product development.
- Analytical mindset with experience in performance tracking and market intelligence.
- Team player with cross-functional collaboration skills.
- Proficiency in Excel, PowerPoint; familiarity with data tools is an advantage.
Profil recherché
We invite you to post your detailed CV in French with imperative mention of the job title in the subject of your application « PRODUCT AND SERVICE SPECIALIST». Please, you may directly apply on our website www.sodeico.org (fill in the form and submit your resume) in Word format (any other format will not be accepted) before august 14, 2025.
- Unemployed postulants are requested to bring a jobseeker card issued by the ONEM.
- Only successful candidates will be called.
- Female application are strongly encouraged!
Éléments nécessaires pour postuler
Pour valider votre candidature, nous vous demandons de fournir les éléments suivants, vous devrez télécharger les pièces demandées directement lors de votre inscription.
Toute candidature incomplète ne sera pas traitée par nos services.
Document(s) :
Candidature facile