Specialist Billing Integrity and Quality - H/F
Kinshasa
L'entreprise
Nous sommes une entreprise spécialisée dans le domaine de la Gestion des Ressources Humaines (GRH). Nous offrons des solutions optimisées dans le recrutement, la mise à disposition de personnel (local et expatrié), le Conseil RH, la Formation, ainsi que l'externalisation de la paie (payroll). Nous opérons sur toute l'étendue de l'Afrique Centrale. La Sodeico Manpower est également membre d'un Consortium International qui fournit de l'expertise technique et de la gestion de projets intégrés financés par des bailleurs de fonds, tels que l'Union Européenne (UE), la Banque Mondiale (WB) et la Banque Africaine de Développement (BAD). La SODEICO Manpower est votre partenaire de performance. Nous vous accompagnons avec un service de qualité, ce qui vous permet désormais de vous focaliser sur votre cœur de métier, pour une meilleure productivité.
À propos du poste
|
1. High Level Key Requirements for the Position |
|
1.1. Job Overview
The Specialist Billing Integrity and Quality is responsible for addressing customer complains relative to billing (prepaid, VAS and CVM products) logged from Customer Care Service. He acts as a second level of support for tickets resolution around Billing (service provisioning, bundle activation and allocation issues, charging errors, VAS services issues, problem on recharges, bonus campaign etc). In addition to ticket resolution, he will assist in maintaining and improving billing accuracy, compliance and revenue assurance within the telecom billing ecosystem with a specific focus on verifying and reporting transactions completeness across different billing platforms.
This role plays a crucial part in assuring customers satisfaction by reaching the Service Level Agreement in tickets resolution. The Specialist Billing Integrity and Quality will conduct detailed analyses, troubleshooting and work closely with cross-functional teams to resolve customers concerns.
1.2. Work Conditions: o Responsibilities related to this position require that the candidate be resident in Kinshasa, the DR of CONGO. o This position requires a candidate to be disciplined, capable of engaging with both peers IT and Managers and Vodacom DRC leaders to secure support in Customer problem resolution and the integrity assurance of BIT transactions. o The candidate must be willing to work long hours in general and specifically when handling P1 or P2 incidents to provide impact report analysis towards stakeholders about how the incident is being dealt with until closure. o The role suggests that for some critical tasks, to the extent that it is reasonably acceptable, the Specialist Billing Integrity and Quality will be subjected to work until task completion as opposed official work start and end time. The compensation for such break hours will be made in accordance with the Billing Administration & Technology Assurance. 1.3. Preferred Candidate Profile: o Bachelor’s degree in computer sciences, mathematic or related field. o 2 years professional experience in telecom billing, customer complains resolution or data analysis. o God knowledge of GSM architecture and Charging system. o Proficiency in data analysis tools, such as good level in running PL/SQL program and applications development. o Excellent computer literacy in Word, Excel, and PowerPoint are required. o Strong attention to detail and problem-solving skills. o Familiarity with telecom billing systems o Excellent communication and collaboration skills to work with cross-functional teams.
|
Profil recherché
|
1. JOB DESCRIPTION |
|
Responsibilities Overview The Specialist Billing Integrity and Quality will be responsible of the following functions within the Billing and IT department: 2.1 Customer complains resolution o Ensure 2nd level support for all customer’s queries logged from Customer Care Service relative to prepaid, VAS, and bonus campaign offered to individual customers. o Investigate services provisioning problem, billing/charging errors and anomalies for each specific issue, determine root causes, and collaborate with IT system Owners and network teams to resolve them. o Execute refund on customer balance unduly debited and assure due services or benefits are provided. o After issue resolution, provide to the first level of support proper feedback within the SLA to ensure customer satisfaction. o Escalate unresolved issues and coordinate with relevant departments to ensure timely resolution. o Provide guidance on billing practices and error resolution to first level of support to prevent high rate of problem escalation. 2.2 Process Improvement o Identify and implement best practices in billing processes to enhance accuracy and efficiency. o Develop and implement processes to prevent identified recurrent issues and improve billing integrity. o Provide input on system enhancements, data accuracy improvements, and process optimization. o Work with the billing systems team to implement changes to software or processes to reduce errors.
2.3 Billing Integrity Day to Day Key Indicators Monitoring Subscribers base Integrity and Assurance (Regen) o CRM vs CCS o CRM vs Mobile Money DB o CRM vs HLR o CRM vs Billing DB Integrity Assurance of billing transactions across different billing platforms o Billing Integrity Assurance of transactions running across various billing platform: Converged Billing Platform, Mobile Money Platform, Electronic voucher, VAS systems etc
Incident Impact Analysis and support for Remediation.
o Evaluate incident’s impact on customers, revenues, and services. o Provide CDRs insight during incident troubleshooting o Support in providing corrective data after the closure of incident. Data Analysis & Reporting o Perform regular audits of billing system data and provide comprehensive reports on findings. o Analyze billing data for accuracy and consistency, using automated tools o Report and document billing discrepancies and follow up on their resolution. We invite you to post your detailed CV in French with imperative mention of the job title in the subject of your application « Specialist Billing Integrity and Quality». Please, you may directly apply on our website www.sodeico.org (fill in the form and submit your resume) in Word format (any other format will not be accepted) before October 20, 2026. - Unemployed postulants are requested to bring a jobseeker card issued by the ONEM. - Only successful candidates will be called. - Female application are strongly encouraged!
|
Éléments nécessaires pour postuler
Document(s)
Caractéristiques du poste
ℹ️ Infos de l'offre
Publiée le 06/10/2026💰 Salaire brut
À définir suivant profil
📅 Prise de poste
Dès que possible
🎯 Avantages
....