Nous sommes une entreprise spécialisée dans le domaine de la Gestion des Ressources Humaines (GRH). Nous offrons des solutions optimisées dans le recrutement, la mise à disposition de personnel (local et expatrié), le Conseil RH, la Formation, ainsi que l'externalisation de la paie (payroll). Nous opérons sur toute l'étendue de l'Afrique Centrale. La Sodeico Manpower est également membre d'un Consortium International qui fournit de l'expertise technique et de la gestion de projets intégrés financés par des bailleurs de fonds, tels que l'Union Européenne (UE), la Banque Mondiale (WB) et la Banque Africaine de Développement (BAD). La SODEICO Manpower est votre partenaire de performance. Nous vous accompagnons avec un service de qualité, ce qui vous permet désormais de vous focaliser sur votre cœur de métier, pour une meilleure productivité.

Role Purpose:

To ensure the optimal performance, availability, and reliability of Vodacom’s mobile network infrastructure by monitoring, analyzing, and controlling network elements in real-time. The Mobile Network Controller plays a critical role in maintaining service quality, minimizing downtime, and supporting the rollout of new technologies such as 2G, 3G, 4G, 5G and VoLTE.

Key Responsibilities:

• Network Monitoring & Control
• Monitor 2G, 3G, 4G, and 5G network elements using NOC tools and dashboards.
• Detect, diagnose, and escalate network faults and performance degradations.
• Coordinate with field teams and vendors for fault resolution and maintenance activities.

·       Ensure timeous feedback on all queries / requests for info or action directed at the supervisors

·       Interact with TowerCOs and partners operating in the network during his shift

·       Ensure that all network elements (NEs) are continuously monitored, logged, handled, escalated and that 100% of faults are dispatched in line with the severity classifications.

·       Following up and outstanding faults and customer complaints.

·       Ensure routine test of each system and applications is accurately and timeously done.

·       Ensure daily network reports are generated with respect to faults.

·       Ensure all access to Vodacom sites are controlled and managed as per Site access policy and procedure.

·       Work with Network Management Systems (NMS) and Work Force Management (WFM) tools

·       Monitor and react to all mobile network faults (radio, transmissions, core networks, power, OSS, breakouts)

·       Detect, localize, classify, resolve, or escalate with active follow-up of all faults until their resolution.

·       Get the Root cause analysis (RCA) and action done to clear the fault (RFO)

·       Network risks identification, correlation, correction, or mitigation with support teams

·       Prevent major incidents by taking appropriate action with stakeholders.

·       Interact with Managed Service Provider (MSP) and NOC Backoffice support team on faults localization to take appropriate actions for clearance or mitigation.

·       Report incidents to relevant division/department on time

·       Correctly log all network element faults in the FMS (Remedy)

·       Ensure the compliance of Network Policies & Processes

·       Investigate network service degration complaints.

·       Network problems identification, classification and resolving

·       Support LTPM (Long Preventative Measures)

·       Escalate all service affecting: Critical / Emergency/major faults, telephonically, messages to Managed services provider (MSP), regional operations, NMC Lead and top operation Leaders.

·       Interact with the necessary parties w.r.t. serious network or service delivery problems, i.e. radio Access, Transmission, IPRAN &IP Core, Core Network, Power & cooling systems, VAS services & IN

·       Ensure notification, co-ordination, and execution of all approved job orders during his duty.

·       Assist with investigation of poor performance of network elements in conjunction with network system specialist and experts.

·       Positive Impact of Mean Time To Repair (MTTR) during his shift

·       Mean Time To Log (MTTL), Mean Time to Dispatch (MTTD) and Mean Time To Close (MTTC) all tickets issued.

·       Must know the network Architectures (GULN)

·       Collaborate and perform delegated tasks

• Performance Optimization
• Analyze KPIs and alarms to ensure optimal network performance.
• Recommend and implement corrective actions to improve coverage, capacity, and quality.
• Support network optimization initiatives including spectrum re-farming and dynamic spectrum sharing.
• Incident & Problem Management
• Log and manage incidents in accordance with SLA timelines.
• Participate in root cause analysis and post-incident reviews.
• Maintain accurate records of network events and interventions.
• Technology Integration
• Support integration and testing of new network elements and software upgrades.
• Collaborate with planning and engineering teams during network expansions and rollouts.
• Ensure seamless handover and configuration of new sites and technologies.
• Reporting & Documentation
• Generate daily, weekly, and monthly performance and incident reports of the shifts
• Close timely all Tickets
• Maintain updated documentation of network configurations and operational procedures.

• Qualifications & Experience:
• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or related field.
• DATA Analyst, Network Intelligence (NI) and reporting
• 3+ years of experience in mobile network operations or a similar role.
• Strong understanding of GSM, UMTS, LTE, and 5G technologies.
• Familiarity with IP networking, VoLTE, and RAN
• NetEco, NCE, UME, MAE, Netnum
• NetCool, WFM, BMC Remedy, FETCH, ServiceNow
• Huawei, ZTE, CERAGON products and Systems
• Key Competencies:
• Analytical thinking and problem-solving.
• Attention to detail and ability to work under pressure.
• Strong communication and coordination skills.
• Proactive and self-motivated with a continuous improvement mindset.
• Willingness to work in shifts and be on-call for emergencies.
• Vodacom Values & Culture:
• Earn customer loyalty by ensuring high-quality network experience.
• Create the future by embracing innovation and digital transformation.
• Experiment and learn fast through agile practices and continuous improvement.
• Get it done together by collaborating across teams and regions.
• Celebrate diversity and foster an inclusive, empowering work environment

YOUR FILE

- We invite you to post your detailed CV in French with imperative mention of the job title in the subject of your application « MOBILE NETWORK CONTROLLER». Please, you may directly apply on our website www.sodeico.org  (fill in the form and submit your resume) in Word format (any other format will not be accepted) before  feb 12, 2026.

- Unemployed postulants are requested to bring a jobseeker card issued by the ONEM.

- Only successful candidates will be called.

-  Female application are strongly encouraged!