Nous sommes une entreprise spécialisée dans le domaine de la Gestion des Ressources Humaines (GRH). Nous offrons des solutions optimisées dans le recrutement, la mise à disposition de personnel (local et expatrié), le Conseil RH, la Formation, ainsi que l'externalisation de la paie (payroll). Nous opérons sur toute l'étendue de l'Afrique Centrale. La Sodeico Manpower est également membre d'un Consortium International qui fournit de l'expertise technique et de la gestion de projets intégrés financés par des bailleurs de fonds, tels que l'Union Européenne (UE), la Banque Mondiale (WB) et la Banque Africaine de Développement (BAD). La SODEICO Manpower est votre partenaire de performance. Nous vous accompagnons avec un service de qualité, ce qui vous permet désormais de vous focaliser sur votre cœur de métier, pour une meilleure productivité.

Job Objectives and Responsabilities

• Manage the training function as a strategy to help the company achieve its mission.

• Provide training to new or existing staff in Customer Operations, in charge of all kongo central Vodashops, withadequate relevant training content and material.

 • Assess and analyze the training needs of existing staffs.

• Plan and execute regular basis refresh and pocket trainings session for Customer operations customer and allkongo central Vodashops staffs, based on the evaluation of customer interactions in face to face or online.

• Offer advisory on staffs’ knowledge development within Division and specifically for all kongo centralvodashops.

• Manage staff according to performance requirements and deliver relevant on the job training.

• Compile and collate all documentation and processes relevant to training delivery and design the method oftraining delivery relevant to meeting the objectives of training courses.

• Ensure that COPS staffs, specifically all kongo central Vodashops staffs, are trained before go live of all newproducts or any other update in compliance with the GO TO MARKET PROCESS

 • Maintain and update staff training matrix with training delivery report (daily, weekly and monthly)

• Co-ordinate and relay input from relevant role players to the project team related to specific products in orderto ensure that Customer operations touch points, all kongo central Vodashops, will provide effective support.

• Liaise with all relevant role players in the event of disputes regarding customer satisfaction measures in orderto ensure the accurate and consistent application of procedures.

Job Responsibility

• Be able to perform products tests, when required, to ensure compliance with product description in order toproduce training material for release. • Design, deliver, maintain and update all training materials related to products, services and systems, incompliance with the Vodacom policy.

• When required, ensure that any new or updated training documentation is reviewed and signed off by relevantBusiness parties as result of content checking.

• Conceive, elaborate and implement training processes and tools that seamlessly improve training deliveryeffectiveness within unit and Division.

• Manage all aspects of projects related to the design and delivery of all training interventions to new andexisting staffs.

• Manage and offer advisory and on-the-ground support service to Customer operations touch points, all EasternRegion ( North & south kivu, Maniema and Oriental region ) online and face to face.

• Control and ascertain validity of each information to be disseminate to staff for customer interactions andassistance.

• Ensure seamless integration with Development regarding materials necessary for product integration.

• Participate to the development, maintenance and updating of the Customer operations tools and contents.

• Actively be involved in the new products process, from development, user tests to staff training within time imparted. When required, support Nepsi team to perform products tests in order to ensure compliance withproduct description in order to produce training material for release. Ensure that the relevant staff is provided with adequate training with specified time to support a new product.

• When required, conceive, elaborate and implement processes and agreements related to new products launchand seamlessly ensure that other Business parties comply with them.

• Ensure to reach 100 percent of adherence for all training actions initiated and provide a report

• Ensure to reach min 70 percent average of knowledge level performance in all weekly and monthlyassessment

Education and Qualification

Any combination of education and experience that implies the required knowledge and abilities acquisition.Basic RequiredBac + 3 Training Diploma or equivalent

Job Related Work Experience

·       Working in customer service environment or in any other similar activity with 2 year minimum experience

·       Working experience in call center environment ( Inbound or outbound)

·       Working experience in face-to-face customer service Working experience in training organization Working experience in training or education or equivalent activity

Basic Knowledge

·       Knowledge of education principles and techniques Knowledge of classroom and job training principles Gsm & Telephonic Industry ( GSM /GPRS / Edge & 3G )

·       Customer Experience Customer Awareness Service and selling

Computer Skills

Proficiency with Microsoft Outlook, Word, Excel and PowerPoint VODACOM INTERNAL SYSTEMS / TOOLS iCAP / Morpheus G2 CuCaNet & others

Skills

·       Training & coaching skills Excellent communication, writing, grammar, editing and proofreading skills Ability to communicate effectively with internal and external customers at all levels

·       Excellent public speaking/public presentation, group facilitation, and interpersonal skills.

·       Team managementEffective time management, organizational and project management skills Flexibility Creativity & Quality oriented

·       Networking Facilitation skills Reporting skills

We invite you to post your detailed CV in French with imperative mention of the job title in the subject of your application « TRAINING SPECIALIST / EASTERN REGION (NORTH & SOUTH KIVU, MANIEMA AND ORIENTAL REGION) »

». Please, you may directly apply on our website www.sodeico.org  (fill in the form and submit your resume) in Word format (any other format will not be accepted) before  june 22, 2026.

- Unemployed postulants are requested to bring a jobseeker card issued by the ONEM.

- Only successful candidates will be called.

-  Female application are strongly encouraged!