VODASHOP ASSISTANT - H/F
Kasangulu
L'entreprise
Nous sommes une entreprise spécialisée dans le domaine de la Gestion des Ressources Humaines (GRH). Nous offrons des solutions optimisées dans le recrutement, la mise à disposition de personnel (local et expatrié), le Conseil RH, la Formation, ainsi que l'externalisation de la paie (payroll). Nous opérons sur toute l'étendue de l'Afrique Centrale. La Sodeico Manpower est également membre d'un Consortium International qui fournit de l'expertise technique et de la gestion de projets intégrés financés par des bailleurs de fonds, tels que l'Union Européenne (UE), la Banque Mondiale (WB) et la Banque Africaine de Développement (BAD). La SODEICO Manpower est votre partenaire de performance. Nous vous accompagnons avec un service de qualité, ce qui vous permet désormais de vous focaliser sur votre cœur de métier, pour une meilleure productivité.
À propos du poste
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Role Purpose |
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A Vodashop assistant has is co- responsible of the smooth running of store in terms of : Customer care, Mpesa, cash and stock
• Welcome and assist customer always with the smile. • Offer products and services • Keep and manage : stock and/ or money |
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General
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Brand perception NPS: ensure perception of Vodacom Brand is always maintained through effective customer service and experience
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Value for money NPS: always bring to the customer the best of service and experience for the money they spend in our stores.
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Customer Satisfaction: ensure satisfaction is always maintained through effective customer service and experience. Mystery Shopping: assure store continual readiness for visits of mystery shoppers
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Personal attitudes: Comply with personal good appearance, smile to customer, attend workplace and training scheduled, Knowledge of services and products and Knowledge of systems processes.
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Specific/ Stock controller |
Stock Management: Ensure seamless stock availability under strict observation of approved processes and SLA's.
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Invoicing: Ensure that every single sale event is properly and accurately captured in system as per approved policies and processes
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Run weekly and monthly stock takes and assure continual accurate stock status
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Assure integrity of assets in stock room
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Be of irreproachable honesty towards customers and the Company, as for cash changes, exchange rates, product deliveries, in-store offers execution, etc. |
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Specific/CUSTOMER CARE
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Waiting/queuing time: Ensure all Customers queuing for product delivery are attended to on time. ≥ 90% of Customers should receive product within 2min.
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Assistants to always approach customer with the agreed warm, personalized greeting, always with a smile.
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Use of CRM applications by shop asssitants to resolve customers' queries?
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Assistants' ability to resolve queries at first contact (to be measured as a % of tickets assisgned to back-office)
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Assistants to always present customer solutions they can bring home today. Never let customer leave store without solution or proposal.
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Assistants to always ensure customer is well connected, activated and registered before leaving store.
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Assistants' ability to resolve queries at first contact (to be measured as a % of tickets assisgned to back-office)
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Profil recherché
We invite you to post your detailed CV in French with imperative mention of the job title in the subject of your application « VODASHOP ASSISTANT »
. Please, you may directly apply on our website www.sodeico.org (fill in the form and submit your resume) in Word format (any other format will not be accepted) before june 22, 2026.
- Unemployed postulants are requested to bring a jobseeker card issued by the ONEM.
- Only successful candidates will be called.
- Female application are strongly encouraged!
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Caractéristiques du poste
ℹ️ Infos de l'offre
Publiée le 08/06/2026💰 Salaire
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