Nous sommes une entreprise spécialisée dans le domaine de la Gestion des Ressources Humaines (GRH). Nous offrons des solutions optimisées dans le recrutement, la mise à disposition de personnel (local et expatrié), le Conseil RH, la Formation, ainsi que l'externalisation de la paie (payroll). Nous opérons sur toute l'étendue de l'Afrique Centrale. La Sodeico Manpower est également membre d'un Consortium International qui fournit de l'expertise technique et de la gestion de projets intégrés financés par des bailleurs de fonds, tels que l'Union Européenne (UE), la Banque Mondiale (WB) et la Banque Africaine de Développement (BAD). La SODEICO Manpower est votre partenaire de performance. Nous vous accompagnons avec un service de qualité, ce qui vous permet désormais de vous focaliser sur votre cœur de métier, pour une meilleure productivité.

1. MAIN PURPOSE

The Senior Specialist Converged Charging System is responsible for the design, implementation, operation, performance, capacity management, optimization, and evolution of the Converged Charging platform supporting Mobile, Fixed, Digital, and Enterprise services. The role ensures high availability, service continuity, revenue assurance, and seamless charging experiences across prepaid, postpaid, hybrid, and digital service offerings.

The incumbent will lead technical initiatives, support business transformations, execute new product implementations, drive automation, and ensure integration between charging systems and core network elements, billing platforms, digital channels, and third-party systems.

2. KEY ACCOUNTABILITIES

Operational Management

• Ensure 24x7 availability and stability of the Converged Charging System (CCS).
• Monitor system health, performance, and service quality indicators.
• Lead incident management and root cause analysis for major outages.
• Ensure compliance with SLA, OLA, and operational standards.

System Engineering & Optimization

• Perform platform capacity planning and forecasting.
• Optimize charging performance, rating efficiency, and system throughput.
• Manage hardware and software upgrades, patches, and migrations.
• Lead architecture reviews and continuous improvement initiatives.

Product & Service Delivery

• Support introduction of new mobile, fixed, converged, IoT, and digital products.
• Configure charging rules, offers, bundles, promotions, and real-time rating scenarios.
• Ensure accurate charging for voice, data, SMS, VAS, roaming, and digital services.
• Collaborate with commercial teams during product development and rollout.

Integration Management

• Manage integrations with: PCRF/PCF, Billing Systems, CRM Platforms, Mediation Systems, Recharge Platforms, Roaming Systems, Digital Channels, API Gateways, Revenue Assurance Systems

Governance & Compliance

• Ensure system security compliance and access management.
• Maintain technical documentation and operational procedures.
• Ensure disaster recovery readiness and business continuity compliance.
• Participate in audits and compliance assessments.

Vendor & Stakeholder Management

• Coordinate with vendors for support and issue resolution.
• Manage technical escalations and service improvement plans.
• Work closely with IT, Core Network, Digital, Enterprise, Commercial, and Finance teams.

Leadership Responsibilities

• Provide technical guidance to engineers and specialists.
• Lead knowledge transfer and mentoring initiatives.
• Drive automation and operational excellence programs.

3. TECHNICAL KNOWLEDGE

The candidate should possess strong knowledge in:

• Real-Time Charging Systems (OCS/CCS)
• Offline Charging Systems
• Online Rating & Balance Management
• Product Catalog Management
• Policy Control and Charging Rules Function (PCRF/PCF)
• 3GPP Charging Architecture
• Diameter Protocol
• HTTP/S and REST APIs
• Service-Oriented Architecture (SOA)
• Microservices Architecture
• Linux/Unix Administration
• Oracle Database Administration and SQL
• High Availability & Geo-Redundant Architectures
• Kubernetes and Container Technologies
• Cloud Native Telecom Platforms
• Revenue Assurance Principles
• Service Monitoring and Analytics

4. QUALIFICATIONS

Education: Bachelor’s Degree in Telecommunications, Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.

Professional Certifications (added advantage): Telecom Vendor Charging Certifications, Database Certifications, Red Hat Linux Certifications, ITIL Foundation Certification, AWS, Azure, or Cloud Certifications.

Experience

• Minimum 6 years in Telecommunications Core Systems and hands-on experience with Online Charging Systems.
• Proven experience managing mission-critical charging platforms.
• Experience in mobile and fixed service charging environments.

5. TELECOMMUNICATIONS NETWORK KNOWLEDGE

Strong understanding of:

Mobile Networks GSM, GPRS, UMTS, LTE, VoLTE, 5G Core.

Core Network Elements: MSC, MGW, SGSN, GGSN, MME, SGW, PGW

Service Platforms: IN Services, Roaming Platforms, Messaging Platforms, Digital Service Platforms.

Protocols: Diameter, SS7, SIGTRAN, CAMEL, MAP, SIP, HTTP/HTTPS, REST APIs.

6. CORE SYSTEMS & PLATFORMS EXPERTISE

Hands-on experience with one or more of the following:

Charging Platforms like: Ericsson Charging System (ECS), Huawei CBS, Nokia Convergent Charging, Amdocs Charging.

Revenue & Customer Systems like: CRM Platforms, Billing Systems, Mediation Systems, Revenue Assurance Platforms.

Recharge Platforms like: Voucher Management Systems, Electronic Recharge Platforms

Infrastructure Platforms: Linux Servers, Virtualization Platforms, VMware, OpenStack, Kubernetes, Docker, Cloud Platforms.

7. JOB RELATED SKILLS

Technical Skills: Troubleshooting and Problem Solving, SQL Query Development, Linux Administration, Shell Scripting, API Integration, Database Performance Analysis, Capacity Management, System Performance Tuning, Network Analysis

Business Skills: Project Management, Stakeholder Management, Business Requirement Analysis, Change Management, Risk Management

Analytical Skills: Root Cause Analysis, Data Analysis, Service Impact Assessment, Revenue Impact Analysis

8. COMPETENCIES

Core Competencies: Customer Obsession, Accountability, Integrity, Innovation, Collaboration,

Leadership Competencies: Strategic Thinking, Decision Making, Influencing Skills, Team Development, Managing Complexity

Functional Competencies: Technical Excellence, Operational Excellence, Analytical Thinking, Continuous Improvement, Quality Focus

Behavioral Competencies: Results Oriented, Adaptability, Resilience, Communication Skills, Attention to Detail, Proactive Mindset

9. LANGUAGES SKILLS

• English (Mandatory)
• French (Mandatory)

10. KEY PERFORMANCE INDICATORS (KPIs)

Service Availability

• Charging Platform Availability ≥ 99.95%
• Service Availability SLA Achievement

Incident Management

• MTTR (Mean Time to Restore Service)
• Major Incident Resolution Compliance
• Repeat Incident Reduction

System Performance

• Charging Transaction Success Rate ≥ 99.9%
• Response Time Compliance
• Throughput Optimization Achievement

Service Delivery

• On-Time Product Launch Delivery
• Change Success Rate
• Configuration Accuracy

Revenue Protection

• Zero Critical Revenue Leakage Incidents
• Billing/Charging Accuracy Rate
• Revenue Assurance Compliance

Capacity & Growth

• Capacity Forecast Accuracy
• Infrastructure Utilization Efficiency
• Scalability Readiness

Operational Excellence

• Automation Implementation Rate
• Audit Compliance Score
• Documentation Compliance Rate

Stakeholder Satisfaction

• Internal Customer Satisfaction Score
• Vendor SLA Compliance
• Business Project Support Effectiveness

Individual Performance

• Training and Skills Development Completion
• Knowledge Sharing Contribution
• Innovation and Process Improvement Initiatives Delivered

We invite you to post your detailed CV in French with imperative mention of the job title in the subject of your application « SENIOR SPECIALIST CONVERGED CHARGING SYSTEM »

. Please, you may directly apply on our website www.sodeico.org  (fill in the form and submit your resume) in Word format (any other format will not be accepted) before  oct 21, 2026.

- Unemployed postulants are requested to bring a jobseeker card issued by the ONEM.

- Only successful candidates will be called.

-  Female application are strongly encouraged!